Returns Policy

WHAT can be returned?

The item/s needs to be in its original packaging and is in good condition. If it’s torn or discard a refund will not be available. So make sure you always keep your packaging.  E.g. Packing is in tacked, the item is not broken

WHEN do items need to be returned by?

Before the end of 2 business days between Monday to Friday. After the aforementioned time returns will no longer be accepted. The 2 business days commence once the item has arrived.

HOW do you return items?

Get in contact with us via email info@downundershop.com.au. Make sure you have clear proof of purchase attached to the email e.g. picture of the item/s and online receipt screenshot or sales order. 

WHERE do items need to be returned to?

Your item can on be returned via postage only. No drop-off or instore returns are allowed. Further instruction will be provided through email.  We will help you sort this process out as soon as possible.

SHIPPING for returns? 

Yes, however, when returning an item you accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount. Freight paid will not be refundable, and further freight will be charged if we organize the return with our courier. 

Please leave enough time for this process to take place. As we are only open between 8 am-4 pm AEST Monday to Friday.